Terms and Conditions
Date of creation: 01.09.2025
Last update: 01.09.2025
1- Terms used in the contract
2- Identity of the merchant
3- Application
4- Order
4.1 Offer
4.2 Availability
4.3 Customized items
4.4 Updates
4.5 Price
4.6 Retention of title
4.7 Delivery and shipping
5- Contract and invoice
6- Payment
7- Right of withdrawal
8- Merchant's obligations upon withdrawal and reservations
9- Complaints and claims
10- GDPR and Cookies
1- Terms used in the contract
The following definitions apply in these terms and conditions:
1. Merchant: a natural or legal person who offers products, digital content, or services for sale to consumers.
2. Consumer: a natural person who is/will be the end user and whose actions are not related to commercial, professional, or business activities.
3. Order: placed by the consumer via the e-shop ordering system or by email.
4. Order form: a document created by the merchant based on the consumer's order, confirming the correctness of the ordered goods and other details (VAT, shipping, availability of goods, etc.).
5. Final order form: a document created by the merchant containing a summary of all order details and also serving as a document requesting the consumer to pay for the order.
6. Distance contract: a binding document that sets out the rules for sales on the e-shop www.mogu-desing.eu.
7. Contract commencement date: the calendar day on which the merchant receives the financial amount in their bank account. After that, the order is properly processed and shipped/delivered to the consumer.
8. Right to withdraw from the contract: the consumer's right to withdraw from the purchase contract without giving a reason within 14 days by completing the Withdrawal from Contract form.
9. Complaints procedure: a set of rules that determine the procedure for making a complaint about a product within 2 years of the purchase contract based on a completed Complaint Form.
2- Identity of the trader
Petra VLCKOVÁ
Kossuth utca 13
Bakháza
7585
Hungary (Magyarország)
Official MOGU brand e-shop
www.mogu-design.eu
e-mail: moguinfo@gmail.com
Tel: +36 30 798 4314
ID: 91243524-2-34
VAT number: HU91243524
3- Application
1. These general terms and conditions apply to every offer made by the merchant and to every contract concluded between the merchant and the consumer.
2. Before concluding a distance contract, the content of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the trader shall agree with the consumer on another method of providing the Terms and Conditions before concluding the distance contract.
3. If the consumer cannot find the Terms and Conditions, they shall ask the trader to send them electronically.
4. By crediting the financial amount, according to the issued Final Order, to the merchant's account, the consumer agrees that they have duly read the Terms and Conditions and agree with them.
5. Additional agreements that differ from these Terms and Conditions must not be detrimental to the consumer and should be recorded in writing or in such a way that the consumer can easily store them.
6. Changes to the Terms and Conditions shall only take effect after they have been duly published on the merchant's website, stating the date on which they take effect.
7. This e-shop offers its products primarily to EU consumers. If the consumer's address is not from an EU country, the consumer must first contact the merchant before placing an order. The merchant will then decide whether its capabilities allow it to accommodate such a consumer.
8. The merchant reserves the right to cancel an order to any consumer free of charge at its own discretion.
4- Order
4.1 Offer in the e-shop
1. The offer contains a complete and accurate description of the products, digital content, or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the merchant uses illustrations, these illustrations will faithfully represent the products or services offered. The trader is not bound by obvious errors or mistakes in the offer.
2. Each offer contains information that clearly explains to the consumer what rights and obligations are associated with accepting the offer.
3. If the offer is time-limited or conditional, this will be explicitly stated in the offer.
4. Acceptance of the order by the merchant is confirmed by email after the order is sent and does not yet constitute the beginning of the contract. It serves as confirmation that we have received the request.
5. The merchant will check all the parameters of the order and, based on all the information, create a Final Order for payment. If it happens that some order parameters need to be clarified, the merchant will contact the consumer as soon as possible and correct the agreed parameters as agreed.
6. Upon receipt of the Final Order, the consumer must pay the financial part according to the merchant's instructions and conditions, no later than 5 days after delivery of the notification.
4.2 Availability
Currently, the merchant only accepts orders for products that are in stock or in the process of being completed. In some cases, when the quantity in stock may not be accurate or when multiple customers may order one product in stock at almost the same time, the merchant may not be able to satisfy everyone. The first order placed will take priority, and we will contact the next customer(s) to find a solution. If a satisfactory solution cannot be found for both parties, the merchant reserves the right to cancel the order for which the product is not available and, if necessary, refund any money already received.
4.3 Policy for customized items
Customized products cannot be returned or exchanged, except in cases of manufacturing errors or product defects (for these situations, please contact the merchant immediately by email). All sales of customized products are final and cannot be subject to the right of withdrawal or complaint procedure.
4.4 Updates
The Seller reserves the right to revise these Terms and Conditions by updating them. Any changes made after your last use of the website will not be applied retroactively. Please check back regularly to see if there have been any changes. Once changes to these terms and conditions have been published, it will mean that you agree to these changes and that they apply to you.
4.5 Price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not increase, except for changes in VAT rates.
2. The Merchant may offer products or services at variable prices in cases where these prices are subject to fluctuations in the financial market over which the Merchant has no influence. The offer must refer to this connection with fluctuations and to the fact that the prices quoted are recommended prices.
3. Price increases within 3 months of the conclusion of the contract are only permitted if they are the result of legal regulations or provisions.
4. The prices stated in the offers for products or services do not include VAT. VAT will be checked and calculated according to the consumer's address provided when placing the order.
4.6 Retention of title
The goods remain the property of the trader until full payment has been made. During transport, responsibility lies with the transport company handling the shipment.
Upon delivery to the consumer's specified delivery address, the consumer assumes all responsibility and takes over the burden of care for any further handling. During the first 14 days from the date of delivery, the consumer has the right to withdraw from the contract if the instructions specified in paragraph 7 - Right of withdrawal from the contract are followed.
4.7 Delivery and transport
1. The merchant shall exercise the utmost care when accepting and executing orders and when assessing requests for the provision of services.
2. The place of delivery is considered to be the address provided by the consumer to the merchant when placing the order. If the consumer wishes to have the order delivered to a different address, they shall inform the merchant of this no later than on the day of payment.
3. The merchant shall process orders received with reasonable speed, but no later than within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if it cannot be made, or if it is only partially made, the consumer shall be informed of this no later than 30 days after placing the order.
4. After canceling the order, in accordance with paragraph 3, the merchant shall immediately refund the amount paid to the consumer. No later than 14 days from the date of cancellation of the order.
5. The risk of damage or loss of goods shall be borne by the seller until delivery to the consumer or to a representative designated in advance by the consumer, unless expressly agreed otherwise.
6. The delivery time depends on the subject and nature of the order, as well as the consumer's destination country within the EU. Approximate information on delivery prices and methods of delivery is available on the merchant's website.
7. The merchant reserves the right to cancel/refuse an order if the destination address is not located in an EU country.
8. The merchant may decide to provide free shipping or shipping at a reduced price under the conditions specified in advance on the e-shop.
5- Contract and invoice
1. The contract shall be concluded at the moment when the consumer accepts the offer and when the conditions specified therein are met and it is paid in full.
2. If the consumer has sent the order electronically, the trader shall confirm acceptance of the order electronically. Sending the Final Order is binding and the consumer guarantees its payment.
3. Once the financial amount has been credited to the merchant's account, the concluded contract shall take effect on the same day.
4. The merchant shall ensure that the products or services comply with the specifications set out in the order and the legal provisions and government regulations in force on the date of conclusion of the contract.
5. If the contract is concluded electronically, the merchant shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer is able to pay electronically, the merchant shall take appropriate security measures.
6. The trader may, within the limits of the law, obtain information about the consumer's ability to meet their payment obligations, as well as facts and factors that are important for the responsible conclusion of a distance contract. If this investigation gives the trader good reason to refuse to conclude the contract, they have the right to refuse the order or request, stating the reasons, or to make its execution subject to special conditions.
7. The trader shall send the consumer the following information by electronic means at the latest upon delivery of the product, service, or digital content: Invoice, Terms and Conditions.
8. The trader shall store the text of the contract and send it to the consumer's email address. The consumer may view the Terms and Conditions at any time on the trader's website. The consumer is obliged to store these documents for possible future use.
9. The language that can be used to conclude the contract is English. The language that can be used for withdrawal from the contract is English. The language that can be used for complaints is English.
6- Payment
1. Unless another date is specified in the contract or in the additional terms and conditions, the amounts payable by the consumer should be paid to the merchant's account no later than 5 days after receipt of the Final Order and payment terms.
2. When selling products to consumers, the merchant may set a deposit of up to 50% of the total price. If the consumer cancels the order after paying the deposit and before paying the final amount, the merchant has the right to return 50% of the deposit paid to the consumer.
3. The consumer is obliged to immediately report any inaccuracies in the payment details provided or stated to the merchant.
4. If the consumer fails to make financial settlement, the contract is not recognized as payment and expires.
5. By paying the deposit, the consumer agrees to the Terms and Conditions.
7- Right to withdraw from the contract
1. When purchasing products, the consumer has the right to withdraw from the contract without giving any reason within 14 days based on the completed Withdrawal Form.
2. The first day of the specified period is the day of delivery of the product to the consumer.
3. In the case of delivery of multiple parts of the shipment, it is the day of delivery of the last part of the shipment.
4. During the withdrawal period, the consumer is obliged to handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to assess its nature, characteristics, and effectiveness. The starting point is that the consumer may only handle and inspect the product in the same way as they would be allowed to in a store.
5. The consumer is only liable for any deterioration of the product resulting from handling the product in a manner other than that permitted in point 4.
6. Goods that the consumer uses in a manner that does not correspond to careful handling for the purpose of determining the nature, characteristics, and functionality of the goods will be excluded from the possibility of withdrawal from the contract by the trader.
7. A consumer who wishes to exercise their right to withdraw from the contract must inform the trader within the withdrawal period using the withdrawal form. The consumer must send the completed form electronically to the trader's email address before sending the shipment to the trader.
8. As soon as possible, but no later than 14 days from the date of notification, the consumer shall return the product or hand it over to the merchant (or their representative). This is not necessary if the merchant has offered to collect the product themselves. In any case, the consumer shall comply with the deadline for returning the goods and, if the product is sent back before the deadline for withdrawal from the contract, to the shipping address as indicated in the form - Withdrawal from the contract.
9. The consumer shall return the product with all relevant accessories, if reasonably possible, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader. The product must be properly packaged with protective equipment for safe transport.
10. The risk and burden of proof for the proper and timely exercise of the right of withdrawal lies with the consumer.
11. The consumer bears the direct costs of returning the goods and shipping. If the merchant has demonstrably (by email) stated that they will bear these costs themselves, then the consumer is not obliged to bear the costs of returning the goods.
8- Obligations of the trader upon withdrawal from the contract and reservations
The trader may exclude the right of withdrawal for the following products and services, provided that the trader has stated this in the offer or at least sufficiently in advance of the conclusion of the contract:
1. Products manufactured to the consumer's specifications, which were not prefabricated and were manufactured on the basis of a specific choice or decision by the consumer, or which are clearly intended for a specific person.
2. Products subject to rapid deterioration or with a limited shelf life.
3. Sealed products that cannot be returned for health or hygiene reasons and whose seal has been broken after delivery.
4. Products that, due to their nature, have been irrevocably mixed with other products.
5. Goods that the consumer uses in a manner that does not correspond to the careful handling required for the type, characteristics, and functionality of the goods.
6. During the warranty period, the merchant will assess all defects in MOGU products that can be proven to be caused by a material defect or manufacturing defect. The merchant undertakes, at its discretion, to replace the defective goods free of charge with flawless goods, repair them, or replace them with equivalent or substitute goods. Replaced parts become the property of the merchant.
Damage caused by the following is excluded:
1. Mechanical damage due to improper transport
2. Improper installation and negligent care and maintenance
3. Negligent or intentional destruction
4. External influences such as fire, water, abnormal environmental influences
5. Repair by unqualified persons
6. Use of parts of foreign origin without the consent of the seller
7. Contracts for the provision of services providing access to accommodation, if the contract already specifies a specific date or period of performance and for purposes other than accommodation, transport of goods, car rental, and catering.
8. Contracts relating to leisure activities, if the contract already specifies a specific date or period of performance.
9- Complaints and claims
1. Complaint options apply to consumers who have entered into a contract between a trader and a consumer. Other persons who own the product after the original consumer are therefore not entitled to complain about the product.
2. The trader shall establish a complaint handling procedure that has been sufficiently publicized and shall handle complaints in accordance with this complaint handling procedure.
3. Consumers who have discovered deficiencies in the performance of the contract must submit all complaints immediately, in full and with a clear description, to the trader in English via the Legal Notice form.
4. Responses to complaints submitted to the trader will be provided within 14 days of the date of receipt. If the processing of the complaint is expected to take longer, the trader will respond within 14 days, confirm receipt, and indicate when the consumer can expect a more detailed response.
5. A complaint that cannot be resolved through mutual consultation within a reasonable time or within 6 months of its submission becomes a dispute subject to the dispute resolution system.
6. Contracts concluded between the trader and the consumer that are subject to these Terms and Conditions are governed solely by the national law of the trader's country.
7. The Dispute Resolution Committee will only deal with the dispute if the consumer submits their complaint to the trader without delay within the specified period, in accordance with point 4.
8. The dispute should be submitted in writing to the Dispute Resolution Committee no later than 6 months after it arises.
9. If the consumer wishes to submit the dispute to the Dispute Resolution Committee, the trader is bound by this choice. If the trader so wishes, the consumer shall, upon written request, indicate, as specified in the contract, whether they prefer the dispute to be resolved by the competent court. If the consumer does not inform the trader of their choice within 5 weeks, the trader has the right to submit the dispute to the competent court.
10. The decisions of the Dispute Resolution Committee are subject to the conditions set out in its regulations. The decisions of the Dispute Resolution Committee take the form of a binding opinion and are always the primary option in the event of a dispute.
11. All legal disputes shall be resolved only in the territory of the trader's country, Hungary.
10. Privacy Policy - GDPR and Cookies
We do not share or sell your information to any third parties. We may use your previous browsing or purchasing history with us to enhance your shopping experience.
During your visit to our website, we may collect certain information about you, such as your IP address, the date and time of your visit to the website, or the language you have set. In addition, we may process other information about your behavior during your visit to our website, such as which products you have viewed.
If you visit our website using a mobile phone or other similar device, we may process data from your mobile device (data from your mobile phone).
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